Refund & Cancellation Policy

TEFCanadaPractice sells premium access as a one-time purchase that unlocks all premium content for a fixed 30-day access period. It does not auto-renew and there are no recurring or subscription charges. This Policy explains cancellation and when refunds are and are not available. It should be read together with our Terms of Service.

We also sell packs of live AI Examiner minutes as a separate one-time purchase, available to customers who already have premium access. Minutes are added to your account immediately, are counted only while a live conversation is running, and expire 90 days after the purchase. They are used with the live AI Examiner, which is part of premium access, so they can be spent while your access is active. They do not auto-renew. If your access ends, including when an access purchase is refunded, any minutes left stay in your account until they expire, and can be used again once your access is active.

Customers with premium access also receive 5 free live minutes, once per account, to try the live AI Examiner. Free minutes expire 30 days after they are added, can be used only while your access is active, have no cash value and cannot be refunded or exchanged.

The Service is a digital product delivered online. Access to premium content is granted immediately after a successful payment, meaning you begin receiving the benefit of the purchase right away. For this reason, and to the extent permitted by law, purchases are generally non-refundable once access has been granted, except in the specific situations described below.

Because access is a one-time purchase that does not auto-renew, there is nothing to cancel and no recurring payment to stop. Your premium access simply ends automatically when the 30-day period expires. You are never charged again unless you choose to make another purchase.

We will review refund requests in the following situations:

• you were charged more than once for the same purchase (duplicate charge);
• you were charged in error, or charged an incorrect amount due to a technical fault on our side;
• a verified technical problem on our side prevented you from accessing the premium content you paid for, and we were unable to resolve it within a reasonable time; or
• the payment was unauthorised (for example, made without your permission) and this is confirmed.

To be considered, requests based on the situations above should be made within 7 days of the charge.

Where a pack of live minutes is refunded in full, any minutes from that pack that you have not yet used are removed from your account. Where part of its price is refunded, the same share of the pack's minutes is removed, never more than you have not yet used. A conversation that the refunded pack is paying for at that moment is ended. Minutes already spoken with the examiner have been delivered and cannot be returned.

• change of mind after access has been granted;
• not using, or not using enough of, the access during your 30-day period;
• dissatisfaction with practice scores, estimated levels, or your performance on the official exam (these are practice estimates and are not guaranteed);
• issues caused by your own device, browser, internet connection, or failure to meet basic technical requirements; or
• expiry of the access period in the normal course;
• live minutes you have already used in a conversation with the AI Examiner; or
• live minutes that have expired 90 days after their purchase.

Email us at info.tefcanadapractice@gmail.com from the email address on your account, and include the reason for your request, the approximate date of the charge, and the order or payment reference from your receipt. This helps us locate the transaction and respond quickly.

Approved refunds are issued to the original payment method through our payment provider, Razorpay. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to appear in your account depends on your bank or card issuer and may take additional days. Refunds are made in the original currency of the transaction; we are not responsible for currency-conversion differences or bank charges applied by your provider.

If you believe a charge is incorrect, please contact us first so we can help — this is usually faster than a chargeback. Initiating a chargeback without contacting us may result in suspension of your account while the matter is investigated.

For any billing or refund question, contact info.tefcanadapractice@gmail.com. This Policy does not affect any mandatory consumer-protection rights you may have under the law of your country of residence.