Service Delivery Policy

TEFCanadaPractice is a fully digital service delivered online at tefcanadapractice.com. There are no physical products, and nothing is shipped or couriered. All content — mock tests, prompts, model answers, and tools — is delivered electronically through your web browser.

Free content is available immediately after you create an account and, where required, verify your email. Premium content is unlocked immediately after a successful payment — there is no processing, waiting, or delivery period. In the rare case that your browser session does not update right away, signing out and back in, or refreshing the page, will reflect your access.

A premium purchase provides access for 30 days from the time access is granted. It is a one-time purchase and does not auto-renew; access ends automatically when the period expires, and you may purchase again to continue.

Sign in at tefcanadapractice.com on any modern, up-to-date web browser (such as Chrome, Safari, Edge, or Firefox) on a desktop, laptop, tablet, or mobile device, with a working internet connection. Your modules, tests, model answers, saved progress, and recordings are available from your dashboard. The speaking module requires microphone access on your device to record answers.

After a successful purchase you are taken to your dashboard with a confirmation, and a receipt email is sent to your registered email address. If you do not see your access or receipt, please check your spam or promotions folder first, then contact us.

If you have paid but cannot access your content, please contact us at info.tefcanadapractice@gmail.com with your account email and order or payment reference, and we will resolve it promptly. Refunds, where applicable, are handled under our Refund & Cancellation Policy.

The Service is available online to users worldwide, subject to your local laws and to the availability of payment methods in your region. We aim for high availability but do not guarantee that the Service will be uninterrupted; occasional maintenance or downtime may occur.

For any question about accessing your content, contact info.tefcanadapractice@gmail.com.